Return Policy & Form

Accessories: (excluding replacement covers) from FreeflowSpas.com and wish to return it, fill out the return form below. Your return will be processed within 7-10 business days. Items returned after they have shipped will be subject to return shipping fee. Applies to orders placed on FreeflowSpas.com only.

Hot Tubs: If you purchased a hot tub, from FreeflowSpas.com and wish to return it, fill out the form below or contact our Customer Service team to process your return 888-961-7727 (M-F, 8am-5pm PST). Any hot tub return canceled after it has shipped will be charged a 10% restocking fee. Applies to orders placed on FreeflowSpas.com only.

All returns must be requested within 60 days from the delivery date. Merchandise must be in working, sellable condition without damage.  

Order cancellations and returns initiated prior to shipment will be refunded in full. Accessories returned after shipment will be subject to return shipping fee. Hot tubs returned after shipment will be subject to a 10% restocking fee. Applies to orders placed on FreeflowSpas.com only. Any local dealer orders must be handled through the location from which you made the initial purchase.

{formbuilder:89035}