Every Freeflow Spas hot tub comes complete with:

• Thermal-locking cover
• 1 Filter
• 110v plug-in cord
• FROG® Sanitizing System

If you want to buy additional accessories, you can purchase them from your Freeflow Spas dealer at the time of your spa purchase or through our website here. All accessories purchased on FreeflowSpas.com ship via UPS.

You have choices! You can buy your accessories such as step, cover lifters, replacement filters, and more online through FreeflowSpas.com. Or you can find your local Freeflow Spas retailer and buy from them directly.

Email ownersupport@watkinsmfg.com as soon as possible. 

1. Pick Your Spot: You need a structurally sound and level spot to place your tub. Consider factoring in ease of use, access to the service compartment, and the path of the sun into your decision. Check out our blog post for more great hot tub placement tips. If you need help visualizing it in your space, use the AR tool. 

2. Plan/Clear the Path: Measure any doors, gates, or tight spots - you’ll need enough clearance to move the hot tub on its side. Be sure to clear any debris out of the way the day before arrival.  

2. Electrical: If you’re converting the hot tub to a 220v you will need to have this connection set up by a licensed electrician before your hot tub is delivered.  

3. Moving Help: Find two friends to help you move the hot tub from your curbside to your designated spot on delivery day.   

4. Moving Tools: Locate or purchase any additional moving tools you will need such as a square furniture dolly, shoulder lifting straps, and/or a moving blanket. These items will make moving your hot tub from the curbside to its designated spot much smoother.   

5. Purchase Start-Up Chemicals: You can purchase your start-up chemicals here.

Your hot tub will ship within 3-4 weeks of purchase. Once it has shipped you will receive an email with tracking information.

Your hot tub will be processed, built, and shipped within 3-4 weeks of purchase via curbside delivery. Once it has shipped you will receive an email with tracking information.

It comes upright, fully wrapped on a wood pallet. If you are located in Southern California, it comes laid flat, fully wrapped on a wood pallet. Any accessories you purchased are wrapped inside of the hot tub and the cover comes in a separate box.

FreeflowSpas.com accessories are all shipped via UPS Ground within the 48 continental US. Orders will be processed and shipped within 10 days of purchase. Once your order has shipped you will receive an email from UPS with tracking information.

Ceva is our home delivery partner, they will call you to schedule the delivery when the spa has arrived in your local area. If you need to reach them their call center is open from 7am - 7pm CST: 844-215-0640.  

Once you have your tracking number you can also schedule your delivery date using their online tool here: https://homedelivery.cevalogistics.com/

Email ownersupport@watkinsmfg.com as soon as possible. 

Your hot tub will be processed, built, and shipped within 3-4 weeks of purchase. Once it has shipped you will receive an email with tracking information.

Our shipping partner will bring the hot tub to your address, unload it from their truck, and place it on the curbside in-front of your house. You are responsible for bringing it from the curbside to your designated spot. 

Most Freeflow Spas hot tubs weigh a little more than a standard refrigerator (between 250-450 lbs.), which means you can move them with the assistance of a furniture dolly and a few strong adults. However, if you have a complex location and/or do not want to place it yourself your local dealer can help you for a fee. 

Pro Tip: Clear a path from your driveway to your backyard before your spa arrives to make it easier on delivery day.

If you need help moving your hot tub you have a couple of options. Your first option is to reach out to your local Freeflow Spas dealer, who can help you place the spa in your backyard for a fee. If you do not have a local dealer close to you, try reaching out to a local moving company or someone else used to moving furniture. Cost will depend upon factors like how complex the delivery is, location to the dealer, if you need it set-up and filled for you, etc.  

The hot tubs are manufactured in Tijuana, Mexico and ship from Mexico. 

Please call Customer Service at 888-961-7727 Monday-Friday between 8am-5pm PST to initiate your return.

Please note: return shipping charges apply to returned accessories.

If your hot tub has not shipped yet please fill out this form. If your hot tub has shipped, you will need to contact our Customer Service team to process your return 888-961-7727, available M-F 8am – 5pm (PST).

Hot tub returns will be charged a 10% restocking fee (if it was shipped). Applies to orders placed on FreeflowSpas.com only. All returns must be requested within 60 days from the time of purchase.

While a concrete slab is best for long-term use, other foundations like pavers, gravel, brick or wood decking are acceptable.   

Always put your hot tub on a structurally sound, level within ½" per 10’ surface. Make certain that the location you choose can support the weight of your filled hot tub. A reinforced concrete pad at least four inches thick is suggested.  

For a deck installation, you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer before you place the hot tub on an elevated deck or indoors. 

Installation with a Freeflow Spa is simple! All Freeflow Spas are Plug-N-Play, which means no special wiring required. All you have to do is fill it up with a garden hose, plug it into any standard 110v outlet and enjoy! See our quick start guide here.

If you own the Mini model it accepts the 25 sq ft filter. If you own any other model it accepts the 50 sq ft filter.

Purchase either size here.

All Freeflow Spas are Plug-N-Play, which means no special wiring required! They are 110v spa that need a standard plug. Do not use an extension cord! However, if you want to run the jets and heater on high at the same time, you may want to change it to 230v. This will require you to work with a licensed electrician to upgrade your 110v spa and set up a dedicated 50amp outlet near the spa. Freeflow Spas are extremely energy efficient. The Plug-N-Play model will maintain heat (within a few degrees) throughout your soak so that you can use the jets on high during your hot tubbing time. But you always have the option to change it to a 230v because all Freeflow Spas are 110v/230v convertible. Check out our quick start guide here.

All Freeflow Spa models come standard as a 110v plug-n-play hot tub and can be plugged into a dedicated standard 110v, 15 amp GFCI protected circuit. Your spa also requires a 15 amp single receptacle with an outdoor-rated, weather-resistant receptacle cover plate. 

For your safety, when your electrician is installing the electrical outlet, it should be no closer than five feet and no farther than ten feet from the hot tub. The power cord extends approximately 12 feet but keep in mind that the cord is located on the front of the spa. Never connect your spa to an extension cord, this will void your warranty.

All Freeflow Spa models come standard as a 110v plug-n-play hot tub and can be plugged into a dedicated standard 110v outlet. If you choose to convert to 220v, the spa must be hard wired to your household electrical service box by a licensed electrician. 

When the spa is setup for 110V, the heater will provide approximately 1000 watts of heat only when the pump is operating in LOW speed and the thermostat is calling for heat (NOTE: The heater does not operate when the pump is on high speed). 

When the spa is connected to 110V 30 amp, the heater will provide approximately 1000 watts of heat when the pump is operating in LOW or HIGH speed and the thermostat is calling for heat (installation requires an electrician). 

When the spa is connected to 220 volts, the heater will provide approximately 4000 watts of heat when the pump is operating in LOW or HIGH speed and the thermostat is calling for heat (installation requires an electrician). 

All Freeflow Spas are Ozone-ready, so all you need to do is follow these simple instructions.

Amplify your experience with a step, cover lifter, ozone kit and/or the Wi-Fi kit to control your hot tub while you’re away.  Purchase accessories through your local dealer or online here.

Freeflow Spas come ready for the FROG® sanitizing system. Purchase the FROG® Start Up Water Care Kit and simply place the two prefilled cartridges in your filter basket. The prefilled cartridges automatically release sanitizer and minerals to keep water soft, clean, and clear with less effort. Shop FROG water care products that fit your spa here.

No, we do not recommend using saltwater or salt systems with Freeflow Spas. They were not designed for the salt environment and may corrode depending on the system used and the water parameters maintained. Any resulting chemical damage to the spa will void the warranty. 

1. Every Week: Balance your water.

2. Every Month: Clean your filter by using a garden hose with a spray nozzle.  

3. Every 3-6 Months: Fully drain your water and replace it with new water.

4. Every 6-8 Months: Replace your filter. You can purchase a new one here. All models accept the Mini take the 50 sq ft filter. The Mini takes the 25 sq ft filter. 

The minimum temperature you can set the hot tub to is 80-degrees. However, you can unplug it so that it does not heat at all and refill it with your garden hose so that the temperature will be a mix between your hose water temperature and ambient air temperature.  

Freeflow Spas come ready for the FROG® sanitizing system. Purchase the FROG® Start Up Water Care Kit and simply place the two prefilled cartridges in your filter basket. The prefilled cartridges automatically release sanitizer and minerals to keep water soft, clean, and clear with less effort. Shop FROG water care products that fit your spa here.

When the hot tub is first powered up the control panel will begin a 2 minute Startup Mode. Different codes will display on the screen. Once Startup Mode completes, the actual temperature is displayed on the screen, and the spa will then begin to heat and maintain the water temperature and the first filter cycle will start. Your hot tub has been designed so that it will automatically heat the water to the factory set temperature of 100°F unless you set the spa to a different temperature. If power is disconnected from the spa, it will automatically revert back to the last saved set temperature when power is reapplied.

1. Adjust Temperature: The temperature can be adjusted between 80°F - 104°F / 26.5°C - 40°C. Press the Plus or Minus buttons to set your desired temperature. After five seconds, the LCD will display the current spa temperature. The “heater” indicator lights up when the heater is on. It flashes when there is a request for more heat, but the heater is not on. Once set temperature is reached the heat indicator shuts off and the low speed of the jet pump turns off after 30 seconds (if not in filter cycle).
2. Jets Operation: Firmly press the Jets button once to activate the low speed of the pump and again for the high speed. If left running the low or high speed pump will automatically turn off after 1 hour. The "Jets" indicator light next to the button will blink when jet pump is on low speed and is solid on high speed.
3. Multi Colored LED Light: Press the Light button once to turn on the light, the light indicator next to the button is lit when the light is on. Press the button again to turn the light off. Quickly turn on/off the light to change the color. The sequence is as follows: White, Full color wheel, Amber, Blue, Red, Green, Purple, color wheel 1, color wheel 2 and abrupt color wheel. The last light mode used will come back on when the light is turned off for more than 2 seconds.

FILTER CYCLES There are two filter cycles: the first cycle (F1) starts right after power up and the second cycle (F2) will start 12 hours later. The default duration for the first filter cycle is 1 hour, and 30 minutes for the second cycle. Filter cycles only run at low speed. The “Filter” indicator lights up when a filter cycle is on. The duration of each filter cycle can be modified. Filter duration is programmable between 0.5 and 6 hours in 30 minute increments (0.5 hours) for both filter cycles. To program the cycle times follow the steps below:

1. Press and hold Program Mode button for 5 seconds until F1 is displayed. 

2. Press the Plus or Minus button to adjust the cycle time for F1. 

3. Press the Program Mode button to store the F1 cycle and move to the F2 cycle. 

4. Press the Plus or Minus button to adjust the cycle time for F2. 

5. Wait 15 seconds to allow the exit timer to expire and store the setting.

No, we do not recommend using saltwater or salt systems with Freeflow Spas. They were not designed for the salt environment and may corrode depending on the system used and the water parameters maintained. Any resulting chemical damage to the spa will void the warranty. 

1. Every Week: Balance your water.

2. Every Month: Clean your filter by using a garden hose with a spray nozzle.  

3. Every 3-6 Months: Fully drain your water and replace it with new water.

4. Every 6-8 Months: Replace your filter. You can purchase a new one here. All models accept the Mini take the 50 sq ft filter. The Mini takes the 25 sq ft filter. 

Draining your hot tub is simple, follow these 3 steps: 

1. Pull the hose bib out a few inches from the hot tub (located in the recess under the control panel).
2. Unscrew and remove the drain cap.
3. If you want to direct the water elsewhere, attach a garden hose to the hose bib and redirect the water to an appropriate draining area.

To clean your hot tub first drain it and then use a soft cloth and a mild dish soap to wipe stained spots away. Do not use any solvents or abrasive cleaners to clean the hot tub.  

The spa uses a screw in filter cartridge that is easily removed.  

1. Turn off the power to the spa, (by turning OFF the subpanel breaker).
2. Push down slightly and turn the weir and the basket until it reaches the release tabs then pull the basket and weir out.
3. Unscrew the filter counterclockwise and bring it out of the spa (requires many turns).

If you need to replace your filter, you can purchase a new one here. All models accept for the 2-person Mini take the 50 sq ft filter. The Mini takes the 25 sq ft filter. 

Your filter should be replaced every 6-8 months or earlier when needed. You can order a replacement filter online or through your local dealer. All models except the 2-person Mini accept the 50 sq ft filter, the Mini accepts the 25 sq ft filter.  

Freeflow Spas come ready for the FROG® sanitizing system. Purchase the FROG® Start Up Water Care Kit and simply place the two prefilled cartridges in your filter basket. The prefilled cartridges automatically release sanitizer and minerals to keep water soft, clean, and clear with less effort. Shop FROG water care products that fit your spa here.

Your first call should be to the dealer you purchased your Freeflow Spas hot tub from. They can help you assess any issue and send out a service tech professional if necessary.

You can also call us! Our toll-free number is 888-961-7727. Our Customer Service is well versed in all our Freeflow Spas hot tub models and inner workings. We also have some great “how to” videos to help you get familiar with some of the routine maintenance and functionality of your spa. Check them out!

We’ve got a treasure trove of information for spa owners, including an electronic copy of your Owner’s Manual, in the Owner’s Corner.

Every Freeflow spa comes with a 5-year structure warranty, 5-year shell/surface warranty, 1-year equipment warranty, 1-year labor warranty, and 1-year plumbing warranty. If you purchased a Freeflow Spas Premier Series spa, you also get a 2-year warranty on the synthetic wood cabinet.

To register your warranty with us, click here.

Freeflow Spas hot tubs can warm up to a toasty 104 degrees.

To install your cover locks, place the cover on the hot tub and locate the straps. Pick a spot below the straps to place your lock and use the 2 screws provided to screw the base of the lock into the hot tub. You do not have to worry about causing any damage to your hot tub, the screws are not long enough to puncture any plumbing lines.  

HL: The system has shut the heater off because the temperature at the heater has reached 122°F (50°C). DO NOT ENTER THE WATER. Remove the spa cover and allow the water to cool down, then shut power off and power your spa up again to reset the system. If spa does not reset, shut off the power to the spa and contact your local dealer. 

AOH: Temperature inside the equipment compartment is too high 194F (90°C), causing the internal temperature in the control system to increase above normal limits. Open equipment compartment and wait until error clears. 

PRR: A problem is detected with the temperature probe. Call your local dealer.

OH: The water temperature in the spa has reached 108°F (42°C). Do not enter the water! Remove the spa cover and allow the water to cool down to a lower temperature. If the problem persists call your local dealer. 

UPL: No low-level configuration software has been installed into the system. Call your local dealer.

FLO: No water flow is detected by the control system, but flow is expected. Make sure that the jet pump is running, and water is flowing; check and clean filters; make sure water valves are open; make sure spa has a proper water level. If problem persists, call your local dealer. 

Snowflake Symbol: Smart Winter Mode will automatically go on when a risk of freezing occurs. No action is required, it will automatically go off when the threat of freezing is no longer there. 

When the hot tub is first powered up the control panel will begin a 2 minute Startup Mode. Different codes will display on the screen. Once Startup Mode completes, the actual temperature is displayed on the screen, and the spa will then begin to heat and maintain the water temperature and the first filter cycle will start. Your hot tub has been designed so that it will automatically heat the water to the factory set temperature of 100°F unless you set the spa to a different temperature. If power is disconnected from the spa, it will automatically revert back to the last saved set temperature when power is reapplied.

1. Adjust Temperature: The temperature can be adjusted between 80°F - 104°F / 26.5°C - 40°C. Press the Plus or Minus buttons to set your desired temperature. After five seconds, the LCD will display the current spa temperature. The “heater” indicator lights up when the heater is on. It flashes when there is a request for more heat, but the heater is not on. Once set temperature is reached the heat indicator shuts off and the low speed of the jet pump turns off after 30 seconds (if not in filter cycle).
2. Jets Operation: Firmly press the Jets button once to activate the low speed of the pump and again for the high speed. If left running the low or high speed pump will automatically turn off after 1 hour. The "Jets" indicator light next to the button will blink when jet pump is on low speed and is solid on high speed.
3. Multi Colored LED Light: Press the Light button once to turn on the light, the light indicator next to the button is lit when the light is on. Press the button again to turn the light off. Quickly turn on/off the light to change the color. The sequence is as follows: White, Full color wheel, Amber, Blue, Red, Green, Purple, color wheel 1, color wheel 2 and abrupt color wheel. The last light mode used will come back on when the light is turned off for more than 2 seconds.

FILTER CYCLES There are two filter cycles: the first cycle (F1) starts right after power up and the second cycle (F2) will start 12 hours later. The default duration for the first filter cycle is 1 hour, and 30 minutes for the second cycle. Filter cycles only run at low speed. The “Filter” indicator lights up when a filter cycle is on. The duration of each filter cycle can be modified. Filter duration is programmable between 0.5 and 6 hours in 30 minute increments (0.5 hours) for both filter cycles. To program the cycle times follow the steps below:

1. Press and hold Program Mode button for 5 seconds until F1 is displayed. 

2. Press the Plus or Minus button to adjust the cycle time for F1. 

3. Press the Program Mode button to store the F1 cycle and move to the F2 cycle. 

4. Press the Plus or Minus button to adjust the cycle time for F2. 

5. Wait 15 seconds to allow the exit timer to expire and store the setting.

The spa serial number label is located inside the equipment compartment and starts with an FF. The equipment compartment access panel is below the spas topside control panel. If you own a Premier Series model you will need to remove the synthetic wood panel to access the compartment. If you own a non-Premier Series model you will need to unscrew the rotomolded panel directly below the control panel. 

We find it helpful to sit on your hot tub step with the access panel resting on the front of your feet. Align the panel as best as you can, then press up on the panel with your hands and toes at the same time. Once you have it in line, hold the panel in place using your toes while you start to screw into the existing screw holes.

With some simple steps, you can extend the life of your cover. 

1. Clean your cover every 1-3 months with a quick rinse from the garden hose and a mild, pH balanced detergent to wipe it clean. 
2. Inspect your cover regularly, checking for tears and rips. Don’t forget the underside of the cover! Be on the look out for possible signs of mildew. Leave the cover open for at least 20 minutes a week to prevent mildew build up. 
3. Keep pets, children, and anything else off the cover. 
4. Use a cover lifter to avoid putting undue stress on any part of the cover. It also keeps the cover off the ground, preventing potential damage done by coming in contact with a tough surface. 
5. Keep your water balanced. Too much chlorine can bleach the bottom of the cover, weakening the material and making it easier to rip and start getting water-logged. 
6. Keep the top of your hot tub cover dry. If possible, place your hot tub in an area protected by direct sunlight, weather or snow to minimize extreme weather wear and tear. 

Even with the best possible preventative maintenance, your cover will need to be replaced every 3-5 years. When it comes time to replace it, reach out to your local Freeflow Spas retailer. 

Hot tub covers should last between 3-5 years. Over time, you will notice some wear and tear, especially if you live in an area with extreme weather conditions or changing conditions.  

If you see visible tears, your cover may become saturated with water and the insulation can no longer do its job. It also becomes extremely heavy, making it difficult to take on or off when it’s time to soak. 

If you are experiencing any of these symptoms with your current spa cover, please contact your local Freeflow Spas retailer to purchase a replacement cover. 

To remove the filter, rotate the weir and the basket counterclockwise until the basket reaches the release tabs. Then the filter can be removed by turning counterclockwise. After unscrewing it completely it can then be removed from the filter housing. 

The Gecko InTouch 2 Wifi Kit allows you to monitor your hot tub from the touch of a button on your phone. Set the perfect water temperature, turn jets and lights on or off, track energy savings, and more. Simply attach the kit to your control box, connect it to your home WiFi network, and download the app to any iOS or Android device. It’s even compatible with voice-assisted devices like Amazon Alexa and Google Home. 

*WiFi kit is compatible on any Freeflow Spas hot tub from 2014-current that uses a Gecko control box. 

If you are leaving your house for an extended period, especially over the winter months, you’ll want to winterize your hot tub. Follow these 5 steps below: 

1. Drain your hot tub. 

First, turn off your hot tub and unplug it. Coil up the power cord and wrap the plug-in plastic, placing it inside the equipment compartment. Then open the drain spigot and let the water out. While it’s draining, open all adjustable jets and air valves, allowing for better drainage. 

2. Wipe down excess water. 

If you have water left anywhere in your hot tub, make sure to get it out with a bucket or soak it up with towels. 

3. Release water from equipment compartment. 

Below the control panel, you will find your equipment compartment. Inside the compartment, loosen and release the water from your heating element and pump housing. The large, plastic, white unions that attach your heater and pump(s) to the rest of the spa should also be loosened until all water is out. You should also open any drain plugs your pump housing may have. 

4. Close the air venturi valves. 

Next, close or turn off any air valves. Your system will most likely still have some residual water in it, so it is a good idea to use the blowing end of a shop vacuum and blow air into the jets for a few seconds at each jet and the opening of the filter. Be sure to remove your filter and leave it out all winter. 

5. Seal the hot tub and turn off power. 

By this step, most of the water should be out of your system. Place your cover back on and secure it tightly. Close your equipment compartment and re-attach any screws or latches. Make sure the power to the hot tub is turned off at the house breaker. 

Your local Freeflow Spas retailer can help you with any replacement parts or service needs you have. You can also contact Freeflow Spas Customer Service team at 888-961-7727, M-F 8am-5pm (PST), or via email at ownerssupport@watkinsmfg.com.

First confirm the hot tub is plugged in/connected and the circuit breaker is on. If everything looks good, you may need to have your electrician confirm that your power source is delivering the correct voltage. To troubleshoot or request service contact our Customer Service team at 888-961-7727 ext. #8440, available M-F 8am – 5pm (PST).

If you turned off your jets but it still sounds like they are on, your hot tub is heating the water back to the set temperature. Once it reaches that temperature it will stay dormant until the next filter cycle or heating period. 

Draining your hot tub is simple, follow these 3 steps: 

1. Pull the hose bib out a few inches from the hot tub (located in the recess under the control panel).
2. Unscrew and remove the drain cap.
3. If you want to direct the water elsewhere, attach a garden hose to the hose bib and redirect the water to an appropriate draining area.

You’ll want to verify the drain cap has been replaced and tightened after draining the hot tub or upon initial fill. It’s also recommended that you periodically remove the equipment panel siding to inspect the compartment inside.

Every Freeflow Spa is backed by a 5-year structure and shell/surface warranty, 2-year synthetic wood cabinetry warranty, and 1-year equipment, labor, and plumbing warranty as well as a 60-day satisfaction guarantee. Read more about our warranty here. Read more about our 60-day satisfaction guarantee here.  

You can register your warranty here.

Every online hot tub purchase is backed by a 60-Day Satisfaction Guarantee. Should you wish to return your Freeflow Spa for any reason within 60-calendar days of the date you received your spa, we will take it back for a full refund of the original purchase price. All customers will be charged a 10% restocking fee. To process a return, fill out our return form here. 

We do not offer an extended warranty at this time. Read more about our warranty here. 

The warranty is valid for the original consumer purchaser of the Freeflow spa only and begins on the date of installation of the hot tub, but not later than one year from the date of purchase. The warranty terminates upon any transfer of ownership, or if the hot tub is installed or relocated outside the country of purchase by the original consumer purchaser prior to the expiration of the warranty period.