Every Freeflow Spas hot tub comes complete with a thermal-locking cover, filter, and 110v plug-in cord. If you want to buy additional accessories, you can purchase them from your Freeflow Spas dealer at the time of your spa purchase or through our website here. All accessories purchased on FreeflowSpas.com ship via UPS.

You have choices! You can buy your accessories such as step, cover lifters, replacement filters, and more online through FreeflowSpas.com. Or you can find your local Freeflow Spas retailer and buy from them directly.

Email freeflowspas@watkinsmfg.com as soon as possible. We will
do everything in our power to make changes to your order; however, if your
order has already shipped, you may be subject to additional charges.

Your hot tub will be processed, built, and shipped within 3-4 weeks of purchase via curbside delivery. Once it has shipped you will receive an email with tracking information. You can always refer to the order tracking tool to check the status of your order. 

FreeflowSpas.com accessories are all shipped via UPS Ground within the 48 continental US. Orders will be processed and shipped within 10 days of purchase. Once your order has shipped you will receive an email from UPS with tracking information.

Please call Customer Service at 888-961-7727 Monday-Friday between 8am-5pm Pacific time to initiate your return. You can also reply to your order confirmation email to initiate the return process.

Please note: return shipping charges apply to returned accessories.

Installation with a Freeflow Spa is simple! All Freeflow Spas are Plug-N-Play, which means no special wiring required. All you have to do is fill it up with a garden hose, plug it into any standard 110v outlet and enjoy! See our quick start guide here.

Your first call should be to the dealer you purchased your Freeflow Spas hot tub from. They can help you assess any issue and send out a service tech professional if necessary.

You can also call us! Our toll-free number is 888-961-7727. Our Customer Service is well versed in all our Freeflow Spas hot tub models and inner workings. We also have some great “how to” videos to help you get familiar with some of the routine maintenance and functionality of your spa. Check them out!

We’ve got a treasure trove of information for spa owners, including an electronic copy of your Owner’s Manual, in the Owner’s Corner.

All Freeflow Spas are Plug-N-Play, which means no special wiring required! They are 110v spa that need a standard plug. Do not use an extension cord! However, if you want to run the jets and heater on high at the same time, you may want to change it to 230v. This will require you to work with a licensed electrician to upgrade your 110v spa and set up a dedicated 50amp outlet near the spa. Freeflow Spas are extremely energy efficient. The Plug-N-Play model will maintain heat (within a few degrees) throughout your soak so that you can use the jets on high during your hot tubbing time. But you always have the option to change it to a 230v because all Freeflow Spas are 110v/230v convertible. Check out our quick start guide here.

Every Freeflow spa comes with a 5-year structure warranty, 5-year shell/surface warranty, 1-year equipment warranty, 1-year labor warranty, and 1-year plumbing warranty. If you purchased a Freeflow Spas Premier Series spa, you also get a 2-year warranty on the synthetic wood cabinet.

To register your warranty with us, click here.

You’re not alone. In fact, that’s one of the biggest concerns 1st time hot tub owners have. We’ve done our best to make water care as simple as possible. You want to spend more time soaking than cleaning, right? We get it! Check out this video to see just how simple it is.

Need more help? You can call our toll-free Customer Service number at 888-961-7727 or reach out to your local dealer. Most dealers offer routine water care services.

Freeflow Spas hot tubs can warm up to a toasty 104 degrees.

No, we do not recommend using saltwater or salt systems with Freeflow Spas. They were not designed for the salt environment and may corrode depending on the system used and the water parameters maintained. Any resulting chemical damage to the spa will void the warranty.